Why is good customer service just as important as price when choosing a new promotional products vendor?
This is a question that purchasing agents should ponder when looking at different companies to buy promotional products from. Why shouldn't it just be based on price? Anyone can offer "lowest prices guaranteed" on their webpage, but that does not guarantee quality products, good service or on-time delivery. If any of the other factors mentioned are important to you, the purchaser, then you should not automatically go with the company with the lowest price.
We have had dozens of customers with horror stories come to us with last minute requests because they chose someone that they didn't know based solely on price. They either received inferior products, no products at all or cannot get in touch with the company to follow up on orders to make sure that everything is on schedule. The lowest price can often mean a compromise to product quality and the service level you will receive.
The Odee Company has been in business since 1923 and is proud to say that we not only offer very competitive pricing but excellent customer service. Please check out our testimonial section of our website where new and long-term customers post comments about the way we conduct business. Our job is to make sure that you get the best product possible whether it is a $1 giveaway or a prestigious award for the CEO of your company. Every order is treated with the same level of service whether it totals $250 or $5000+. We want to build long lasting relationships with our customers, and we have been successful in doing that by offering low prices and great customer service. Please call The Odee Company today and you be the judge. We look forward to working with you.
Joyce Fletcher, Director of Promotions
The Odee Company
Executive Gifts with the highest quality, from Dallas, by The Odee Company
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